General
Deliveries take place according to Dutch transport regulations. Orders are delivered to the delivery address specified by the Customer by our trusted partner – a courier company.
Our standard pricing includes delivery or a six bottle case in Netherland only. Deliveries further afield are possible but we will need to add additional charges to cover the costs of delivery.
We use PostNL to fulfill the majority of orders. Typically, they will deliver to you within 2 business days. For deliveries in the territory of Utrecht-city, we rely on our trusted driver.
Delivery conditions
Quotations, sales and deliveries are subject to the delivery and payment conditions as filed with the Chamber of Commerce and can be requested from Bulgarian Wine House.
You must be 18 years of age to order or receive alcoholic beverages from bgwinehowse.nl. Any shipments containing alcoholic beverages are sent with an “Adult Signature Required” sticker, and the common carrier that delivers our merchandise is required to ask and check for identification upon delivery. This means that you will have to be present at the time of delivery. Take note that the driver may be required to scan your ID to prove you are over 18.
In addition, with effect from 15/09/2023, the following conditions apply:
Prices
Prices are correct as of 01/01/2024, but Bulgarian Wine House reserves the right to make price changes without notification.
The stated gross prices are per bottle and include duty paid and delivered including VAT at 21%. Our quotes are completely non-binding. The following graduated discounts apply to the stated gross prices: when purchasing from 60 bottles: 4% when purchasing from 60 bottles upwards bottles: 8%
Transport and collection costs
Actual costs will be confirmed with you when your order is placed. If for some unforeseen reason our shipping estimate differs from the actual amount, we will contact you prior to shipping your order for your approval.
B2B delivery costs:
Orders are delivered free domicile with a minimum order value of € 750 excluding VAT or from 180 bottles or at pick up.
Delivery costs domicile under 180 bottles € 20.00.
Picking costs collection order under 90 bottles € 12.50.
Please note that your shipping costs are estimated. We reserve the right to correct the shipping charge after the order is placed if necessary.
Order size
We recommend a minimum order of 6 bottles. Smaller deliveries can be made but these will incur additional charges for small quantity drops so please get in touch to discuss this with us. We usually ask customers to buy six of the same wine. However, during the current abundance of wine producers we are relaxing this requirement and we are accepting orders for mixed cases.
To order
Orders received by us before 14:00 will be delivered 48 hours later (A for C).
You can place orders via our B2B order portal, by email at sales@bgwinehouse.nl or by telephone on 06-8277 4032. If you do not yet have login details for the order portal, you can request these by email or telephone.
Reservation orders
A reservation period of up to 4 weeks applies to standard stock items and a purchase obligation without the possibility of cancellation (deviating agreements can only be agreed with your account manager).
We offer free summer storage at our warehouse and can hold your order if you are traveling. If you place an order and want it to be held for any reason, you must email us as soon as you place your order to sales@bgwinehouse.nl
Delivery times
The delivery time communicated by our logistics is indicative. The delivery schedules allow us to specify a delivery day but we cannot offer timed delivery.
If an ordered and confirmed order is delivered on the agreed day, but not received, Bulgarian Wine House will charge the costs for a new delivery (€ 12.50).
Rush orders
Our delivery service has a cut-off time of 14:00 CET. Therefore, if your order is received at our warehouse after 14:00 it will be processed the day after (Saturday excluded). If your order is needed urgently and it is received after 14:00, please email or call us and we’ll do our best to meet your needs. You can contact us about this via sales@bgwinehouse.nl or by telephone on 06-8277 4032.
Returns
Return shipments without written permission cannot be processed.
As described in our Terms, we cannot control which method of shipping that you choose for shipment of your wines. Because we cannot control how you choose to ship your wines, among other things, we assume no liability and cannot be responsible for damage to wine (including, among other things, leakage or damaged corks) shipped during extreme or poor weather conditions.
Goods that are returned after written permission from us will be credited with a deduction of € 0.25 ex VAT per bottle. In addition, € 17.50 ex VAT return costs will be charged. Only current wines in original packaging can be accepted.
Payments
Payment must be made net within 21 days of the invoice date, without deduction or discount other than stated on the invoice, at ABN-AMRO bank. Account number: NL34 ABNA 0126 4725 21. All goods delivered by us remain our inalienable property until all invoices have been paid in full. Bulgarian Wine House is not obliged to fulfill any delivery obligation as long as the customer has not fulfilled its payment obligation towards us. If a direct debit is canceled, the cancellation costs will be borne by the customer.
Receipt of goods
The customer is requested to check the consignment note upon delivery. Any differences, smeared or broken bottles must be noted by the customer on the consignment note. The signed consignment note serves as proof. Differences in delivery, smeared or broken bottles sent by Bulgarian Wine House or the carrier, will only be corrected on the invoice after it has been stated on the consignment note. Bulgarian Wine House is not liable for shortcomings on an order, from the moment the packing slip has been signed. We therefore ask you to sign only subject to shortcomings. Please report defects immediately upon receipt via sales@bgwinehouse.nl.